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Jim Clifton and Jim Harter
It’s the Manager
Gallup Finds that the Quality of Managers and Team Leaders Is the Single Biggest Factor in Your Organization’s Long-Term Success
Gallup Press, 2019
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To improve engagement and performance, leverage the strengths and skills of frontline managers.
Recommendation
Gallup CEO Jim Clifton and Gallup chief scientist Jim Harter’s extensive best-selling manual is a solid reference work on “burning issues” in HR and a worthy introduction to concerns in modern-day personnel management. New HR leaders, executives and, especially, frontline managers will benefit most from this tight, if somewhat repetitive, overview of eight decades of Gallup research. A well-organized, readable reference, it offers 200-plus pages of appendices, including access to strengths-assessment tests, adding value for those interested in a strengths-based approach to engagement and performance.
Summary
About the Authors
Jim Clifton is chairman and CEO of Gallup and the best-selling author of Born to Build and The Coming Jobs War. Jim Harter, PhD, is a chief scientist for Gallup and has led more than 1,000 studies of workplace effectiveness.
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