Manage Complaints

Sarah Cook

Creating Customer Loyalty through Service Recovery

Wolfgang Seidel and Bernd Stauss

The Heart of CRM

Jeff Toister

How to Win Customers by Keeping Your Promises

大卫·阿夫兰

David Avrin

Bill Price and David Jaffe

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Sarah Khan

How and How Not to End Relationships with Users

Jay Baer

How to Embrace Complaints and Keep Your Customers

Adam Toporek

Real-World Tips & Techniques for the Service Front Lines

Ari Weinzweig

Treating Your Customers Like Royalty

Janelle Barlow and Dianna Maul

Creating Strong Bonds With Your Customers

Janelle Barlow and Claus Moller

Using Customer Feedback as a Strategic Tool