Acesse a sua conta getAbstract para obter o resumo!
Acesse a sua conta getAbstract para obter o resumo!
Douglas Stone, Bruce Patton and Sheila Heen
Difficult Conversations
How to Discuss What Matters Most
Penguin, 2000
Sobre o que é?
You know that difficult conversation you don’t want to have? Here’s how to have it.
