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The Emotional Intelligence Advantage

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The Emotional Intelligence Advantage

Mastering Change and Difficult Conversations

Wiley,

15 min read
9 take-aways
Audio & text

What's inside?

For leaders, emotional intelligence is no longer optional.

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Editorial Rating

10

getAbstract Rating

  • Applicable
  • Concrete Examples
  • Engaging

Recommendation

Emotions shape every meeting, every decision, and every difficult conversation — yet most leaders are ill-equipped to manage them. Emotional intelligence expert Amy Jacobson shows how leaders who understand their own and others’ emotions build trust, navigate change, and drive performance. Her five-step model delivers the tools to help you regulate your emotional responses, hold hard conversations with empathy, and create the psychological safety teams need to thrive. Practical, direct, and grounded in real leadership challenges, this book helps you turn self-awareness into your sharpest professional tool.

Summary

In today’s workplace, emotional intelligence isn’t a soft skill — it’s a leadership essential.

The way people think about work has fundamentally shifted. Employees now expect more: greater work-life balance, authentic environments, and leaders who genuinely understand them. Technical skills and strategic thinking are no longer enough: Leaders need the ability to recognize and manage the emotions that arise in the workplace, grasp their impact on people and outcomes, and create the conditions for others to thrive. That capacity — to understand, navigate, and respond to human emotion — is emotional intelligence (EI).

EI isn’t a leadership strategy you apply occasionally — it’s a continuous process that occurs whenever emotions arise — which means it’s happening all the time, everywhere. When that process breaks down, conflict and confrontation can follow.

The EI process consists of five steps:

  1. “Own It.” — You become aware of and accept what’s happening in the situation, including what you can control — your impact, communication and achievements — and what isn’t within your power — the reality of certain...

About the Author

Amy Jacobson is a Perth-based trainer, workshop leader, and keynote speaker specializing in emotional intelligence. She’s the author of Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement, and Ownership.

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