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路易莎·温斯坦(Louisa Weinstein)
化解冲突的七大原则
如何解决争端、摆脱困境并达成协议
FT Publishing, 2018
What's inside?
不解决冲突,可能会让事情变得更加糟糕——你可以运用七大原则化解冲突。
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