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Joey Coleman
Turn Any Sale into Lifelong Loyalty in 100 Days
Performance Research Associates
Christine Astorino et al.
Jeff Toister
How to Win Customers by Keeping Your Promises
Nick Mehta et al.
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
David Avrin
Thomas A. Stewart and Patricia O’Connell
Service Design, Strategy, and the Art of Customer Delight
Joseph Jaffe
How to Use Existing Customers to Gain New Ones
Noah Fleming
The Science Behind Creating Great Experiences and Lasting Impressions
Jeffrey Gitomer
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Sarah Khan
How and How Not to End Relationships with Users
Jay Baer
How to Embrace Complaints and Keep Your Customers
